Guarantee and Returns

Cancellations and Refunds

Summary:

We put a lot of value on our reputation, and treat our customers as we would like to be treated.
We offer a same day refund if you change your mind before your order is processed.
If we can't supply the products ordered we'll give you the choice of a backorder or a refund (in which case we'll process the refund the same day).
For faulty product we pay shipping costs to get the replacement to you and have the faulty product collected and returned to us.
All non-faulty products are returnable for at least 30 days , and up to 12 months depending on whether the product is considered resalable.
Claims for faulty products can be made for up to 12 months from purchase date.

No one gets fired for buying from Easyink! We're here to make working with Easyink a pleasure for all of our customers. We make the "putting right" easy if anything goes wrong! We hate the fine print others shackle their customers with. We'd rather lose money on a transaction than leave a customer regretting the trust they placed in us.

Here’s one way we eliminate buyer remorse…

If you change your mind about the purchase, let us know and we’ll give you the correct return address. Get the products back to us in resalable condition within 30 days from purchase, and we’ll refund the price you paid for the products returned. Most products can be returned after 30 days subject to our suppliers accepting the return.

* You won’t receive a cartridge that’s wrong for your printer...
Enter your printer model when you place the order, and we’ll check that the cartridge you ordered will fit your printer. If we send you a cartridge that's wrong for the printer model you've given, we’ll pay the freight both ways to put it right. If you’ve opened the box after giving us the correct printer model, that’s our loss. *Only applies to printers that were NZ-new (imported printers may have been programmed to reject NZ cartridges).

Return unwanted compatible cartridges when your printer dies…

Sooner or later your printer will be replaced. If you’re left with compatible cartridges you can’t use, return them to us. We’ll give you a store credit if we receive them in a resalable condition within 12 months of purchase.

Please note that we don't have the same flexibility with original manufacturer's products. We'll provide a full refund if the products reach us in resalable condition within 30 days of purchase. Beyond that it would depend on the product.

Guarantee and Printer Warranty – Non-OEM products

Faulty compatible (non-OEM) products…

"Compatible" products come with a "satisfied or your money back" guarantee. Let us know you're not happy within 12 months of purchase and we'll replace them at no cost to you. If you’d rather have your money back, we’ll issue a full refund including freight costs.

Printer Repair…

If you have any problems with your printer while using “compatible” cartridges supplied by us please contact us immediately.
We can resolve most problems with advice over the phone or the free replacement of non-performing cartridges (we pay all freight costs).
If the printer is damaged by the use of “compatible” cartridges supplied by us we will repair the printer or if necessary replace it with an equivalent printer up to the value of $1000+GST.

Guarantee and Printer Warranty – OEM products

OEM Products…

OEM cartridges come with a manufacturer’s warranty against premature failure and we support you through the claim process.
Any printer damage caused by the use of OEM cartridges is also claimed from the manufacturer of the faulty product.

Order Processing

Easyink Printer Cartridges Ltd processes are designed to minimise errors and ensure that the correct product is received in a timely manner. As soon as your order is placed an email will be sent automatically to confirm that the order has been received. We'll normally send you same-day email confirmation that the order has been dispatched. This will usually include a courier tracking link.

On the rare occasion that an order can't be dispatched on the day it's received, we'll inform you as soon as we can. If you cancel an order we'll refund your payment the same day.

We process orders regularly throughout each working day. Most orders placed before 4:30 pm will be dispatched the same day, and with a courier pickup close to 5:00 PM there's a good chance we can get a last minute urgent order out the same day. Bulky compatible toner cartridges are normally sent on a 2-3 day ticket between islands, but for urgent orders there's a next working day delivery option. Rural delivery can take an extra day.

Orders are generally sent on a "signature required" courier ticket so the driver is obliged to obtain a signature. When you go through checkout you can give instructions for where to leave the parcel. This will be printed on the courier label and we'll use a "non-signature required" ticket. Another option is to use a different delivery address, e.g. that of your work or a friend.

Despite our best efforts, on rare occasions an item in our catalog may be mispriced or unavailable, in which case we'll let you know as soon as we can and issue an immediate refund.

We're always happy to help, and if you have any questions at all please contact us.

Easyink Printers and Cartridges Limited
Online ordering operates 24/7.
Tollfree: 0800 893 797
Phone support 9 am - 4:30 pm on working days.
(Outside these times try us on 021 178 7881 or send us a text).
support@easyink.co.nz
GST: 61-786-775
NZBN: 9429038843228
BNZ 02-0727-0100088-00
DUNS: 594844565