Compatibles are better value for money, with a better guarantee.... 

"We Took All Of The OEM Printer Cartridges

Out of Our Catalog – Here’s Why…."

Genuine OEM Cartridges Are Difficult To Return

OEM toner and ink cartridges supplied by the printer manufacturers sometimes fail. And when they fail, it’s a major mission getting them replaced for our customers.

It can take weeks to send the products back and have them tested. Then there’s a good chance we’ll be told “there’s nothing wrong with this cartridge!”. 

With genuine cartridges we can’t give you the support we would like. We’re dealing with huge corporations who don’t really care about our customers. 

The margins are so tight there’s not enough in there for anyone to give decent customer service.

Compatibles Carry a Better Warranty

Compatible after-market cartridges sometimes fail too but we give our customers the benefit of the doubt. Simply tell us you’re not satisfied and we’ll drop what we’re doing to put it right for you. It’s for you to decide whether a cartridge performed acceptably - not us. 

If the problems can't be fixed over the phone we’ll send a replacement cartridge out right away. We won't ask you to place another order. 

If we need to get the faulty one back we’ll pay the courier costs. If you would prefer a full refund that’s OK too – all our compatibles come with a twelve month “satisfied or your money back” warranty (and we won’t deduct freight costs!)

Compatibles Carry a Better Printer Warranty Too!

Some dealers and repair organisations will try to scare you with threats of voided warranties. Yet the printer manufacturers won’t tell you that (their lawyers won’t let them).

A warranty can't be refused due to the use of competitive cartridges. Unless of course there's evidence the cartridge caused the fault (in which case we'll repair the printer or if necessary replace the machine at no cost to you).

Compatibles Are Better Value For Money

Typically our customers save enough money over time through using compatibles to buy a brand new printer - somtimes several times over.

A word of warning though - don't buy any old compatibles off Trade Me. We've been in this business over twenty years and have seen traders come and go.

We're here for the long haul and our reputation is important to us. Our business is built on a long term relationship with our customers - not one-off sales.

Customers often ask us to help them select a new printer. While machine capability is important, please keep in mind "total cost of ownership". Over the lifetime of the printer, consumables will cost far more than the printer itself. Make sure you know what ALL the consumables will cost including drum units and transfer units where applicable. Consumers Institute have prepared a Printer Running Costs Calculator that you can use for free. They also give you some pointers to help you decide which type of printer is best for your needs.