How Is Easyink Different?

Kiwi technicians answer the phone, providing fast response to queries, orders and support requests. A correct cartridge guarantee applies when you enter your printer model as you go through checkout.

Right Printer:

·         Free advice from experienced printer professionals to help you choose the printer that's best for you.

·         The right features are part of it but running costs over the lifetime of the printer are also important.

·         As printer specialists, we get valuable feedback every day. You can benefit from our accumulated experience in the printer industry.

·         Others have learned the hard way how various printers perform. Don't repeat their mistakes.

·         Let us save you from the grief of owning a lemon!

Right Cartridge:

·         If you type in your printer model at checkout then we'll check that the cartridges you've ordered are correct for your printer.

·         If the cartridges you receive are incorrect for the printer model you've given us, we'll pay all costs to get the right ones to you ASAP (and pay freight to get the others back to us). If you've opened them so they're not resalable, we'll take that loss ourselves.

·         At the end of each day, we email a tracking link for your parcel. Every day we check the whereabouts of every parcel so we know when a parcel is being held up somewhere. We might be able to get it moving again without you even noticing. If it’s delayed we’ll let you know. If the courier can’t promise quick delivery we’ll send you a replacement parcel and have the delayed parcel returned to us.

Awesome Support:

  • Printer and cartridge support is only a phone call away. Call us on 0800 893 797 or 027 578 7881 or 021 178 7881 and a technician will answer your queries real fast. Or email support@easyink.co.nz
  • All concerns are logged and not marked off as resolved until we've confirmed that our customer is satisfied.
  • If a compatible cartridge fails we'll send a replacement out straight away and we`ll pay any freight costs to get the faulty cartridge back to us.
  • If a genuine cartridge fails, we'll work through the returns process with you. Each manufacturer has different procedures and warranties but we’ll do everything we can to get the issue resolved.
  • We work hard to make ordering as quick and easy as possible online, via phone, or via email.
  • If you have any problems with your printer while using non-original “compatible” cartridges supplied by us, please contact us ASAP and we’ll get to work immediately to get you up and running again.
  • We can resolve most problems with advice over the phone, or with a free replacement of non-performing cartridges (we pay all freight costs).

Easyink Printers and Cartridges Ltd

Auckland: 09 280 4079

Registered Office (no stock at this location):

Tollfree: 0800 893 797
Fax: 028 2553 6505
Brent: 027 578 7881 support@easyink.co.nz
Chris: 021 178 7881 office@easyink.co.nz
GST: 61-786-775
BNZ 02-0727-0100088-00
DUNS: 594844565
72 John F Kennedy Drive
Palmerston North 4414
New Zealand
[Updated 20th September 2017]

Our Quest: How Can We Keep Our Customers Five-Star Happy!

A1 Customer Service! 16/07/2019

Always top service from these guys. Just had a wee problem with one item received today,..

Lindsay
!!!EXCELLENT!!!! 10/07/2019

Fast delivery and EXCELLENT support!! I have been buying from them since the begining of ..

jean
Excellent Service 06/07/2019

Super easy to order products, realistic prices, fast delivery, excellent customer service...

Jan
Next day delivered 20/06/2019

I received within 24 hours...

Yazdi
Speed 09/06/2019

Couldn’t believe how quickly my order arrived! Wonderful service, thank you very much :))..

Diana
Great service! 05/06/2019

Again, very quick responses, super helpful and good value. Fantastic service - thank you..

Glenda McHardy
simple and quick 21/05/2019

really easy to order and receive products..

Janet
So Quick 09/05/2019

Great Service and products, just what I wanted. Ordered one day and received the next. ..

Diane
Service 27/04/2019

Great service chris was great at understanding what i wanted thanks ..

Ken