What To Expect From Easyink

Right Printer:

  • Free advice from experienced printer professionals to help you choose the printer that`s best for you.
  • The right features are part of it but running costs over the lifetime of the printer are also important.
  • As printer specialists we get valuable feedback every day. Others have learned the hard way how various printers perform. We’ll save you the grief of owning a lemon!
  • There`s no obligation to buy a printer from us, but we`d love to be your consumables supplier going forward...

Right Cartridge:

  • If you type in your printer model at checkout then we`ll check that the cartridges you`ve ordered are correct for your printer.
  • If the cartridges you receive are incorrect for the printer model you`ve given us, we`ll pay all costs to get the right ones to you ASAP (and pay freight to get the others back to us). If you`ve opened them so they`re not resalable, we`ll take that loss ourselves.
  • At the end of each day we email a tracking link for your parcel. Every day we check the whereabouts of every parcel so we know when a parcel is being held up somewhere. We might be able to get it moving again without you even noticing. If it’s delayed we’ll let you know. If the courier can’t promise quick delivery we’ll send you a replacement parcel and have the delayed parcel returned to us.

Awesome Support:

  • Printer and cartridge support is only a phone call away. Call us on 0800 893 797 or 027 578 7881 or 021 178 7881 and a technician will answer your queries real fast. Or email support@easyink.co.nz
  • All concerns are logged and not marked off as resolved until we`ve confirmed that our customer is satisfied.
  • If a compatible cartridge fails we`ll send a replacement out straight away and we`ll pay any freight costs to get the faulty cartridge back to us.
  • If a genuine cartridge fails, we`ll work through the returns process with you. Each manufacturer has different procedures and warranties but we’ll do everything we can to get the issue resolved.
  • We work hard to make ordering as quick and easy as possible online, via phone, or via email.
  • If you have any problems with your printer while using “compatible” cartridges supplied by us contact us ASAP and we’ll get to work immediately to get you up and running again.
  • We can resolve most problems with advice over the phone, or with a free replacement of non-performing cartridges (we pay all freight costs).


Top Customer Service Experience 09/11/2017

Goods ordered late one day, delivered - RURAL - the next - damn that's quick! Good prices,..

Fantastic products and service 16/06/2017

Printing ink is sooooo expensive. I wouldn't be able to use my printer if I wasn't able t..

So helpful and friendly 14/06/2017

I've used Easyink for a few years now and have always been impressed with how friendly and..

First Use 10/06/2017

Drums not in stock with my usual supplier, Found your site, all three available and easily..

Awesome first use 30/05/2017

This is the first time I have used Easyink and wow, super fast, well packaged and great pr..

Amazing 18/05/2017

I have been a customer for some years and have always appreciated the prompt arrival of or..

10 Star Service 02/05/2017

10 Star service always go well out of there way to help me and get products to me fast wou..

Hamish price
Excellence 09/02/2017

All credit to this company, The product is good, payment method and delivery is fast and e..

Wayne Cooper

My ink arrived within 16hours of placing my order. ..