Brother HL-L2365DW Toner Counter Reset – TN2345

Cartridge recognition issues sometimes occur with compatible or genuine Brother toner cartridges. When you install a Brother TN2345 cartridge in your HLL2300D HLL2340DW or HLL2365DW and the toner counter doesn’t reset, you may wish to try the following procedure.

  1.  Open the front cover and leave open while completing the following steps.
  2. Turn the printer off.
  3. Hold the ‘go’  button while turning the printer on.
  4. After 3 seconds release the ‘go’ button.
  5. (USER MODE) will appear.
  6. Press the ‘go’  button NINE times.
  7. The Wifi led will flash once.
  8. Press the ‘go’ button 5 times.
  9. Close the cover. Your toner is now reset

Press OK 3 times to print a status page and this will show that the toner has reset back to 100%

Note: This procedure has been tested on the HL-L2365DW printer but may work on other printers using the TN2345 toner (HL-L2300D HL-L2340DW HL-L2365DW).

Please note the reset procedure for the multifunction printers that take the TN2345 or TN2315 differs from this one and can be found here: https://www.easyink.co.nz/support/mfc-tn2345-toner-reset/

Easyink Support has written 79 articles

8 thoughts on “Brother HL-L2365DW Toner Counter Reset – TN2345

  1. Steve says:

    Great fix, brilliant! I received a Replace Toner message and the HL-L2365DW would not print despite its new toner cartridge. The Brother manual was no help, and the instructions on https://vimeo.com/130728547 did not work either. Much exasperation and annoyance until I found this posting. I suspect I’m not the only person who has experienced this problem. Many thanks!

    1. Easyink Support says:

      If they did that people might work out you can also use this reset to use the toner left in the cartridge after is comes up empty. Shhhh – don’t tell anyone :).

    1. Easyink Support says:

      For the HLL2380DW there is a continue mode in settings (press ‘X’ then Settings – then “All Settings” – then “General Setup” – Then scroll down to “Replace Toner” and change it to continue).

  2. Sasha Alyson says:

    This (the 9-step process at the top of the page) worked for our Brother HL-L2360DN printer, too. Thank you! (And no thanks at all to Brother, 2 of us wasted 90 minutes on this problem. Their site was no help.)

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