Brother MFC9460CDN Toner Counter Reset for TN340 and TN348

If you replace a toner in your Brother MFC9460CDN and the counter doesn’t correctly reset, you can use the following instructions to reset the counter.

  1. Turn the printer off and open the front cover.
  2. Then turn the printer on.
  3. The printer will display “Cover is open”, then press the “clear” key to display the Reset menu.
  4. Locate the correct toner option to reset and select it and press ok.
  5. Press ok to confirm the reset
  6. If performed correctly the printer will display “Accepted“.
  7. Close front cover and the printer should start up with the counter properly reset, and the error message gone.

Note: for selecting the correct toner you need to understand the cartridge code system Brother uses:

  • Black is K,  Magenta is M, Cyan is C and Yellow is Y
  • TNR = toner
  • STR = starter cartridge (the toner cartridges that came with your printer)
  • STD = standard toner or TN340
  • HC = high yield toner or TN348

So to reset the TN340M magenta toner counter you would select M.TNR.STD (Magenta~Toner~Standard yield).

Note: this procedure has been tested on the MFC-9460CDN

As always if you find this guide useful, or you have a suggestion on how to improve it, please leave a comment.

Easyink Support has written 88 articles

3 thoughts on “Brother MFC9460CDN Toner Counter Reset for TN340 and TN348

  1. Rickson says:

    Nice tips & tricks “how to”! I have a question.
    I have a Brother MFC-9460CDN, while updating with the update tool it got stuck…. Now i have a brick….. Brother service (level2) told me that there’s no software/firmware in the printer (eeprom?), and the printer probably have to be reflashed. Do you have information “how to” ?

    Thanks in advanced.
    Rickson

    1. Easyink Support says:

      There is software/firmware of a sort on the printer (the closest thing to a software-less printer is the old analogue photo copier and even they sill had some programing) but updating can be tricky even impossible with a bricked printer. I would put in a service call for it if its under warranty.

      You will find the firmware for the MFC9460CDN printer here http://support.brother.com/g/b/producttop.aspx?c=nz&lang=en&prod=mfc9460cdn_all

      Note this is from the New Zealand site and the firmware in your area may differ
      It is a simple job of running the program and it does the rest.

      Good Luck

  2. Sean says:

    When I changed the toner on my MFC9460CDN, it kept showing Replace Toner and then Cover is Open. I went back and got another replacement toner, but same happened. Then we tried the above method, and it all reset and started working properly. I do not recall seeing the word “Accepted”. But I could have missed it. So these instructions were very helpful. Thanks.

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